tag:blogger.com,1999:blog-1468641152135138280.post8263823125187944804..comments2010-07-07T04:56:21.631-07:00Lean Senseihttp://www.blogger.com/profile/06410407214311524174noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-1468641152135138280.post-18481871404524593182010-07-07T04:56:21.623-07:002010-07-07T04:56:21.623-07:00Crazy idea! This sounds great for the customer (Audi drivers, not me!), but is it Lean in practice? The customer doesn't know the repair process and may cause the mechanic to focus on non-value added activities, when he could be repairing the car. Or the mechanic could be doing things less efficiently, knowing that the customer is watching (window dressing).Martinhttp://www.blogger.com/profile/02678446739807884560noreply@blogger.com