Value innovation is all about improving customer
experience. Examples of Value Innovation Kaizen topics include:
- Improving customer
experience in an account opening process
- Finding ways to
delight customers with useful web portal features
- How to obtain customer
input on improvement ideas without using surveys
- Improving service
levels in a retail or branch operation
- Setting up benchmarks
and metrics for a new or existing service offering
- Improving initial customer contact, or problem resolution process in a call center
These areas can sometimes be overlooked in favor of more tangible processes (such as 5S or cycle-time reduction) but there is always room for innovation and continuous improvement with regards to the customer touch-points. After all, the customer experience is of the utmost importance.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiVfBlUd8yOyTWa-PwEnC33jD_oLxAo5Chfl2xQw8h5XD3wRCYLGLXpif7DmXIHbGldw1U43L7B-UQv6-WohrN_62MPRCdWZsSbSs99ha00LQAOUrXJTAgL13qPDpjMQjz5vc_Q9tmf89s/s640/blogger-image-385022088.jpg)
Stay tuned later this week for the Graduation video for this Greenbelt group!
No comments:
Post a Comment