David Chao speaks to the group, inspiring them by sharing a story about his best greenbelt participant and how the lean greenbelt experience can be as great as how much you put into the program.
The groups get to know each other through a team building and egg game exercise... having fun at the same time of course!
David sets the bar high to see which group has the best egg protector...
Preparing for the coffee simulation game to serve customers.
Observations are discussed about the service and improvements are made.
This group proved to offer the fastest drink service with little error and great customer service.