Our beloved Tim Bits producers are going lean!
From the warehouse to product development to supply chain, for about the past four years Tim Hortons has been examining their processes to identify where waste can be removed.
So far there are 25 people in the organization dedicated to lean who make up Tim Horton's Continuous Improvement department. The Director of Continuous Improvement, Callie Woodward, walks the gemba daily to see how smoothly the floor is running and to gather insight on processes from the people closest to the problem and therefore closest to the solution.
Quote from Callie:
It’s a very competitive world. What you do when you have continuous improvement is you look inside your organization … and you get more from the same – the same dollars, the same people – by removing waste. I see it as a big competitive advantage.
It's encouraging to hear about other organizations discovering the value of being a lean organization, we hope this article motivated you too.
Credit: Globe and Mail