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Tuesday, June 14, 2011

Greenbelt for Service module 3 in Penticton

This week, the Greenbelt team is working hard in Value Innovation Kaizen at Valley First Credit Union in Penticton,.  The objective of this kaizen is to create more value in the eye of the customer on key business processes. They are using tools such as Value Innovation Mapping, Fishbone, 5 Whys, Value Graph, Kano Curves, Benchmarking, etc. to develop a new improved process which will “wow” the customer.

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