Today, our LSI coach, Andrew, and Master Blackbelt candidate, Janka, are facilitating a session at the hosting company, Ideon Packaging. The focus of the Value Innovation Kaizen at Ideon is to help identify and create a greater customer experience and also to help determine the "Wow" from the customer's perspective. Lean philosophy revolves around consistently offering the best customer service which is the main focus of the Value Innovation Kaizen.
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