Here I am at 9:23am, stuck at YVR for almost 4 hours. I have been here since before 6am, for 7:55am flight to San Francisco. I came early partly because of the expected delays to the US destinations, but I got through the line fairly quickly (NEXUS helps - it's definitely a lean solution). The flight got delayed by 2 hrs due to fog in SFO. Since I went to bed late, I wished I knew this and I could have slept a bit more! I was thinking how the entire airport system can be improved so much by applying lean principles; for example, no one knows exactly what you are allowed to bring on board despite announcements by the airport authority, because so much of the decisions are on "descretion" basis by the inspectors. Only if they can use visual system and provide photo examples of acceptable laptop bags, carry-on, etc. Could our former Blackbelt and Greenbelts please suggest some changes to the airline/airport system?
On interesting note, looking up "optimal sleep" brought up this interesting tidbit, which should be a good reminder for me as I don't often get enough sleep. Right now, I just feel like taking a nap, like our beloved pet Simba above.
"How much sleep do we need?"
According to Daniel Kripke, co-director of research at the Scripps Clinic Sleep Center in La Jolla, Calif., studies show that people who sleep between 6.5 hr. and 7.5 hr. a night, as they report, live the longest. And people who sleep 8 hr. or more, or less than 6.5 hr., they don't live quite as long. There is just as much risk associated with sleeping too long as with sleeping too short. The big surprise is that long sleep seems to start at 8 hr. Sleeping 8.5 hr. might really be a little worse than sleeping 5 hr.
Source: Time Magazine
Tuesday, January 12, 2010
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Airlines could first and foremost start being more in touch with customer satisfaction.
a) ridiculously long lay overs, absurd connections could possibly be solved by observing the Value Stream to ensure 'on time delivery'!! b) Airport security and Check in counters, etc could possibly learn something through 5S and workplace organization disciplines, for example how often have you waited at the (bottleneck) metal detector, could this process not flow better or be broken up in a better fashion to ensure good flow?
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